Disclosure of Customer Record
Staff may give information about materials checked out (both current and overdue) to a customer according to the following criteria.
Customer in person: Customer must present library card, driver's license, or verify their address, phone number, and birthdate verbally.
Customer over the phone: Customer must tell library card number or name and address, phone number and birthday. The librarian verifies the information provided over the phone.
Staff may give information about materials checked out (both current and overdue) on a child’s record to their parent, or to a customer about another person (spouse, friend, etc.) according to the following criteria:
Customer in person: Customer must present library card.
Customer over phone: Customer must tell library card number.
A child is defined as up to the age of 16. Parents sign for children to show responsibility up to age 16. Because the parent has signed for a child up to age 16, assuming responsibility for items checked out, staff may give information about a child’s record to a parent when the parent presents the child’s library card.
At age 16, a child may update their library card by providing address verification. Each branch library will post a sign encouraging 16 year olds to update their cards.
Approved by the Board of Library Trustees, October 15, 1996